Refund and Returns Policy

Returns & Refund Policy

We want you to shop with confidence at Mvshop Uk. Please review our policy below to understand how returns, refunds, and fault reports are handled.

🕒 Return Window

Our policy lasts 15 days from the date of purchase.
If more than 15 days have passed, we’re unable to offer a refund or replacement.

For any return or refund-related queries, please contact us:
📧 info@mvshop.co.uk

📞 (+44) 7878885409

📦 Return Requirements

To complete your return, we require proof of purchase (order receipt or confirmation email).

Please include the following details in your request:

Order number

Item(s) purchased

Delivery address

Phone number

Email address

⚠️ Please do not send items directly back to the manufacturer.

🔧 Fault Reporting Policy

If you believe your vape device is faulty, we’ll need the information below to assess your claim for a refund or replacement:

Clear photo or video evidence of the fault (where applicable)

A description of the issue, including when it occurred and how the device was used

Your order number and product details

In some cases, we may request that the faulty item is returned for inspection.
If required, we’ll provide a pre-paid returns label.

Failure to provide the required evidence or return the product when requested may result in the claim being declined.

📧 To report a fault, contact: info@mvshop.co.uk

💳 Refunds (If Approved)

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method

Funds are typically credited within a few business days (processing times may vary by bank)

⏳ Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again

Contact your credit card provider (posting times can vary)

Contact your bank for processing updates

If the issue persists, please email us at info@mvshop.co.uk

🏷️ Sale Items

Only regular-priced items are eligible for refunds.
Unfortunately, sale or discounted items cannot be refunded.

🔄 Partial Refunds (If Applicable)

Partial refunds may be issued for:

Items not in original condition

Items damaged or missing parts not due to our error

Returns received more than 30 days after delivery

🚚 Return Shipping

Unless stated otherwise, return shipping costs are the customer’s responsibility

Delivery times for exchanged items may vary based on location

For items valued over £50, we strongly recommend using a tracked shipping service or shipping insurance

Please note: We cannot guarantee receipt of returned items without tracking.